Terms

Delivery Locations

We ship to anywhere in the UK.

 

Click & Collect

Once your order has been placed you will receive confirmation of your order and an estimated collection time - please wait for the final email to confirm your order is ready to collect. The collection address is on the contact page.

Postage

Once your parcel has been posted we cannot cancel your order. You are welcome to return the order at your own expense and once we receive the order back we will refund you in full if the item is unopened.

If you enter an incorrect address and the parcel is delivered to this address we do not offer any refunds due to customer error.

 

Delivery Times

Most orders are usually processed the next working day, however during very busy periods it may take up to 3 working days before your order is processed.

These delivery times are estimates and all “working days” start after the parcel has been sent to the courier company. 

We are not responsible for delays to your delivery due to courier errors, delays or parcels being lost in the system. We have no control over delivery times and only give these as a guide.

 

Refund/Returns Policy 

You may only request a refund on items if you feel the items are not edible, or have been damaged in the post.

Please email claire@thesweetboxnorthwest.co.uk with your order number and reason for refund request and we will deal with this as soon as we can.

You will have to cover the cost of returning the items and this will be not be refunded. 

We require photographic evidence for all damage to items so please email this to claire@thesweetboxnorthwest.co.uk

if you throw the item away we may not refund you as we have no proof the item was damaged.

If your refund request is valid we will refund you for these items at the price you paid on day of ordering. We do not refund any postage charges.

Refunds will be issued within 2 days of notification of missing items with monies returned via the method of payment you selected at the checkout.

 

We reserve the right to refuse a refund should we feel the reasons stated are inaccurate, not valid or false.